RETURN AND REFUND POLICY

RETURN AND REFUND POLICY – PHONOCASE

Buy with confidence and enjoy a great shopping experience! We are responsable to give you the quality , we also offer 30 Days Returns for each orders.

We accept returns that follow the criteria below:

  • Items damaged, broken or soiled upon arrival.
  • ¬†Items received in the incorrect size or color.
  • Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.

We will not accept returns in the following conditions:

  • Items outside the 30 days warranty.
  • Washed, worn, used or misused items.

Returns Process

  • If your item is returnable (see above), please contact us , your message should include this informations:
    • Order number
    • Product name
    • Reason for return
  • Our customer service team will respond to your request within 24 hours and provide you with a Return with our return address.
  • Please return the item according to our instructions and send us return proof¬† including the tracking number and a valid return receipt to our e-mail address [email protected].
  • Once we received the returned item(s), we will email you and arrange an exchange or a refund within 1 day.
  • please allow up to 48 hours for the transaction to appear in your account.