FAQ

FAQ – PHONOCASE

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Questions

Orders

Can I cancel or change my order?
This depends on if your order is already shipped. We usually ship products within 12 hours, but please contact us as fast as possible so we can check if your order already shipped. If your order is not shipped yet we can cancel or change your order in a timely manner.
Can I return my product(s)?

Yes, you can return your product for free when your product is defect that is a result of our fault. Please contact us to arrange a return.

Payement

Which payment providers do you accept?
We do accept all kinds of credit cards via paypal. Please contact us if you want to use another payment method.

Shipping

How you will ship my package?
Usualy we ship via: In the two cases we are the only responsable for the safe delevery of your package, if you didn't get it you can ask us for a refund, and you will get your monney back. Go to shop?
What if my package doesn’t arrive in the mentioned time period?
If your package went missing or did not arrive within the mentioned time period please contact us we will resolve all your problems.
How long does it take for my product to arrive?
The shipping time is 15-30 via days depending on your location. we will provide you a tracking number, so that you can track your order on 17track .
Do you ship to my country?
Yes, we ship our products all over the world!